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About Independent Rolex Watch Repair

One of the most common misconceptions: I have to change motor oil at the dealership. However, we all know, going to an authorized car dealer is very time consuming and it does cost more than changing oil at your local independent car service place. Why is this even a question? Why do people, like sheep go to big dealerships, wait in line for hours and at the end get the same result as at a small local shop?

It is rather simple – dealerships make lots of money on “oil changes” and rather useless “visual check-ups”. You do not have o trust me, just contact your car manufacturer and you will find that changing oil at your local dealership is rather “recommended”, but not required!

It is the same when it comes to servicing your watch. Rolex makes money on post-sale service. Your watch is recommended for service every three years; and Rolex does charge an arm and leg for this “service”. Even not so long ago, buying authentic Rolex parts was just a phone call away. Almost every watch parts supply house used to carry authentic Rolex parts. There was absolutely no need in using “fake” parts (not to mention that it is very uncommon to replace watch parts during movement overhaul). Yet, the internet is flooded with horror stories about parts being replaced and fake parts being installed while the was is serviced at a local independent shop. I cannot speak for all of the repair shops, but I do not see any reason in using aftermarket movement parts. These are the reasons:

  1. Aftermarket parts never fit right. I do not know how other repair facilities conduct their businesses, but we cannot afford having our watchmaker to spend hours “making and aftermarket part fit”;
  2. Authentic Rolex parts are available on the market and they do not cost much more than the aftermarket ones (some mechanical parts cost only about 20% more than the aftermarket ones);
  3. Customer satisfaction is a key to any business. Trying to save a few bucks does not cost a negative customer’s experience.

While millions of Rolex owners blindly follow Rolex propaganda, we offer our customers a simply and cost-effective solution – let us fix it.




Should I polish my watch?

While preparing to write this article I have searched the internet to find what Rolex owners say about this issue. What I have found really puzzled me. Apparently, living in XXI century means being a victim of skillful deceivers.

There is an abundance of articles where various stores offer for sale some “watch polishing kits” and claiming miracle results comparable to professional watch polish.

Another category of “specialists”, they mostly post in watch forums, tell horror stories about their watches being “destroyed” while being polished by an authorized dealer.

My finding motivated me to explain to my readers what professional watch polishing is about.

The goal of watch polishing is not to make it shiny, but rather restore its original appearance. It cannot be achieved with a chemical, or with a simple cloth, and not even with a handheld rotary tool. It can be only achieved using big polishing machines and applying centuries-old techniques.

Professional watch polishing always starts with a complete watch disassembling! Always! No exceptions or compromises can be made here! Cutting corners is not what professionals do and by no means this step can be avoided. Let me explain why:

  1. Watch’s mechanism is a rather complicated device; the last thing you’d want is some microscopic particles or water to get inside of your watch. It is always better to keep the movement separately while your watch is being polished.
  2. Some places on the watch can only be accessed if another part is removed. For instance, the bracelet should not cover a watchcase; otherwise you will leave some spots unpolished.
  3. Watch bezel is a separate part and it can only be cleaned if it is removed.
  4. Modern watches have at least two different types of finish on them. To ensure these finishes are done correctly, each has to be carefully polished with different tools and using different techniques.

After everything was taken apart by a professional watchmaker, we start the polishing; each part separately – watch case, watch bracelet, bezel, clasp.

First, we remove all the nicks and dents from each part. Some dents are very deep and cannot be removed, but they can be filled with other materials, such as gold and filled off.

During the second step we complete high gloss polish on each watch part. At the end a mirror-like finish covers the entire watch.

The last polishing step is matte finish. There are several polishing wheels and numerous polishing compounds, which allow us to complete this process bringing even a vintage watch to “like new” condition.

After the polishing process is complete a professional watchmaker assembles the watch, regulates its movement, and tests the watch on waterproofness.

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